AI agents company for service businesses

What agents does Plainbuilt build?

Two platforms and six agents. The ops platform for contractors is the operations software we built for a working contractor and now offer to other contractors as a product; the service-business edition is the same platform for service businesses that are not contractors. The six agents run the same engine with an industry prompt pack; the table above says what each is and what it is wired into, and each starts where its operators start:

• Contractors: the voice agent, 3 to 4 weeks, then quote generation in month 2.
• Field services: the voice agent plus the SMS agent, with ROI typically visible within 60 days.
• Logistics: the dispatcher copilot, 6 to 8 weeks, is the anchor; SMS and email follow in months 2 to 3.
• Real estate: the lead qualification agent, 3 to 4 weeks, for speed to lead.
• Healthcare: the scheduling agent, 4 weeks, to recover revenue from no-shows; every deployment is HIPAA-aware.
• Manufacturing: RFQ automation, 5 to 6 weeks, with production cutover at week 6.

An agent is not a chatbot. It works out what the caller wants, acts through the APIs of the system you run (it books the job into ServiceTitan or Jobber as the call happens, or drafts an RFQ quote from your historical job data), and hands off to a person with a summary: the caller's name, the issue, the qualifying details. The first-agent guide walks the five build steps: intent design, tools, guardrails, testing, then the phone and SMS hookup. To talk it through first, call us: a person answers in office hours.

How do you try one?

Three ways, in order of commitment. The scripted simulation is free and needs no sign-in: pick what the caller wants, or type the opening line in your own words and the closest scripted scenario plays, then watch the agent work step by step and see how it is built. Nothing is sent to a model, and the names and numbers are made up.

A sign-up by email link adds a dashboard where you save runs, edit an agent's details in the builder, download its spec pack, and chat in text with any agent on your own OpenAI or Anthropic key; the key is held in memory for the session only and never stored.

Live mode, a real call on your own API key plus the SMS and email agents, opens in a later release. The demos page has all three.

How does an agent go live?

In four steps on five of the six agents, each opening with an audit, with a kill switch on every deployment. The real estate agent goes live differently: it indexes your brochures, price sheets, and inventory in minutes, takes its rules typed in plain English, is live-tested on scripted buyer scenarios, and ships across your lead funnel in 3 to 4 weeks.

1. Audit: 30 days of ServiceTitan call recordings and the dispatch board for a contractor; the recurring-revenue gaps in Workiz or Jobber for a field-service operator; a session with your senior dispatcher to capture driver certifications, customer windows, and lane preferences for a carrier; 60 days of no-show, cancellation, and front-desk call data from Athenahealth or DrChrono for a practice; six months of RFQ data, material costs, and won/lost outcomes from JobBOSS or Epicor for a shop.
2. Wire and train: the agent is wired into that system and trained on your pricing, service areas, and rules; a dispatcher's judgment becomes an explicit rule set wired into McLeod, Samsara, or Project44.
3. Shadow mode: the contractor voice agent runs alongside your CSRs for 5 business days with every booking reviewed; the field-service agents run on a single tech's route for one week; the scheduling agent runs two weeks in parallel with the front desk; the RFQ agent quotes alongside your estimator for two weeks with every quote reviewed before it is sent; the dispatcher copilot proposes assignments, dispatchers approve or override, every override trains the model, and once the approval rate passes 90% routine assignments run on their own.
4. Cutover: week 3 for a field-service operator, week 4 for a contractor or a practice, week 6 for a shop, followed for a contractor by weekly tuning calls for 60 days on real conversion data, and for every deployment by measurement at 30, 60, and 90 days against the written projection (how we work).